ActiveAlert, formerly Active911, is an app that lets you receive dispatched calls and indicate if you are responding to the call. It is available for Android and iOS and can be used via text messages if necessary. The Department will pay for your subscription.
Getting the App
Download the ActiveAlert app for your device from the appropriate location:
- iOS: https://apps.apple.com/us/app/activealert/id525979138
- Android: https://play.google.com/store/apps/details?id=com.active911.app
Please note that ActiveAlert is not the same as ActiveTeam. They are built by the same company, but are not the same app.
Launch the app and enter the device code provided by the fire department.
The application has many settings and options. For full details, see the ActiveAlert help for your device:
- iOS: https://active911.atlassian.net/wiki/spaces/AED/pages/166953256/iOS+Devices
- Android: https://active911.atlassian.net/wiki/spaces/AED/pages/166953088/Android+Devices
Responding to a Call
To respond to a call, open ActiveAlert, select the incident, and then press the button for the station you are responding to. The button should display a spinner briefly and then become highlighted. If you pressed a button by mistake or can no longer respond press either of the "." buttons. There is no other way to 'un-respond'. If you have your location set to 'background' (see below) then by leaving your app open and screen on others will be able to see your location in real time which helps us better coordinate our response.
The app will display calls in a list with information such as address, date, and time. In addition there will be a call type and possibly a priority code.
For medical calls there will be a ProQA call priority code. These codes range from A (alpha) to E (echo) with A being the least serious and E being the most serious.
Call types will give you the category of the incident. These include:
- ABDPAIN - Medical call for abdominal pain
- AFA - Automatic fire alarm has called 911
- AGENCY ASSIST - A request to assist a nearby agency or department. Could be any type of incident.
- ALLERGIC - Medical call for an allergic reaction
- ASSAULT - Medical response for an assault, fight, domestic violence
- BLEEDING - Medical call for a patient with uncontrolled bleeding.
- BRUSH - Brush fire
- CHESTPAIN - Medical call for a person having chest pain, possible heart attack
- CPR - CPR
- DIABETIC - Diabetic emergency, usually low blood glucose
- DIFFBREATH - Medical call for a patient having difficulty breathing.
- DOA - Response for a dead patient.
- FALL - Medical call for a fall.
- FIB - Fire in a building (commercial)
- FIBR - Fire in a building residential (house)
- INVEST - Usually an investigation of a report of smoke.
- MENTALHEALTH - Mental health related, including suicide attempt
- MVA - Motor vehicle accident
- MVA PED - Motor vehicle accident involving a pedestrian.
- MVA RESCUE - Motor vehicle accident where rescue is likely (ie, car into a lake)
- MVAACN - Motor vehicle accident, Automatic crash notification. Onboard car system or cell phone calls when it detects an accident.
- MVAHR - High risk motor vehicle accident
- OVERDOSE - Medical call for a possible overdose.
- RESCUE - General rescue, possibly a lost or missing person
- SEIZURE - Medical call for a person with a seizure or seizure-like symptoms.
- SICK PERSON - Medical call for a sick person, general illness.
- SINGLE - Single engine response. Can cover things ranging from gas leak to water leak to other 'small' issues.
- STROKE - Medical call for a suspected stroke
- SYNCOPE - Medical call for syncope (fainting).
- UNCONSCIOUS - Medical call for an unconscious/unresponsive patient.
- VEH FIRE - Vehicle fire
- WIRES - Downed power lines, power lines on fire, power lines arcing or sparking
Opening up the call will display more information. This may include dispatched units, cross streets, GPS coordinates and additional call notes. You can also see a map to the scene in either the built-in or system maps. The built-in map may display the real time location of other members, depending on their settings.
The Department uses the following letter codes after names to help identify which qualifications people possess. This makes it easier for officers to make resource decisions as the call evolves. For example, a person with all qualifications would look like GivenName FamilyName EIW-UBRET
The code is arranged as What you can do - What you can drive.
Before the dash:
- P - Probationary
- E - EMT-B
- I - Interior firefighter
- W - Wildland firefighter
After the dash - Driver Qualifications:
- N - not qualified to drive any vehicles
- U - Utility vehicles (pickup truck)
- B - Brush truck/wildland engine
- R - Rescue
- E - Structure Engine
- T - Water Tender
ActiveAlert will show your location on the map. We recommend that you set ActiveAlert to use Foreground GPS and not Background GPS. If Foreground GPS is enabled your location will show up on the map for other members while ActiveAlert is open. If you enable Background GPS you will show up on the map at all times which we do not want. Location sharing can be changed within the Settings menu.
As an on-call volunteer department we don't use duty schedules. If you want to receive alerts set the status to 'On Duty'. If you don't want to get alerts use 'Off Duty'. If you have your phone set to 'Off Duty' you will NOT get copies of the alert when you go back to 'On Duty'.